Refund policy

30-Day Returns

We want you and your pet to be happy with your order. If you’re not satisfied, you can request a return within 30 days of receiving your item.

How to start a return

Please contact us before sending anything back. Email us with your order number and the reason for the return, and we’ll reply with return instructions. Items sent back without contacting us first may not be accepted.

Eligibility

• Items must be unused, in the same condition you received them, and in their original packaging.
• For hygiene reasons, opened grooming and care items (such as teeth-cleaning tools and claw care cream) can only be returned if they arrived damaged or defective.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or isn’t what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem. We’ll make it right with a replacement or a full refund at no cost to you.

Return shipping

For returns that aren’t due to our error (for example, a change of mind), the customer is responsible for return shipping costs. For damaged, defective, or wrong items, we cover the cost.

Refunds

Once your return is received and inspected, we’ll email you to confirm whether it’s approved. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.

Questions

Contact us anytime through our Contact page..